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AI and consumers: How artificial intelligence is reshaping shopping behavior

Artificial intelligence is reshaping the way consumers search for information, make purchasing decisions, and interact with brands. Chatbots, virtual assistants, and AI-powered search engines are gaining ground, offering personalized experiences and reducing search times. However, challenges related to transparency, data security, and consumer trust remain. A recent study by the Italian Observatory for Electronic Commerce for SMEs (OICE), presented on January 28,…